Frequently Asked Questions

Popular FAQ
 

We will endeavor to meet our quoted delivery dates, however please be aware occasional delays beyond our control can delay deliveries i.e. weather, traffic, etc. If such delays occur we will contact you as soon as we are informed by our courier and advised of the likely delivery timescale.

It is recommended not to dispose of your old bed in advance of delivery to safeguard against unexpected issues.

If you have not received your item and we have not been in contact with you please call us on sleep softly number.

The mattress is medium to firm. All customers are advised to try the mattress first BEFORE removing the protective wrapping as once this has been removed, the mattress is not returnable.

Please ensure your address details are correct at the time of ordering to avoid items being shipped to the incorrect addresses. We cannot be held responsible if you have purchased an item and given us the incorrect delivery address. If you have provided us with an incorrect address and the delivery has been sent but not yet delivered, we can arrange to re route the item but this will incur an additional charge of £12 and may delay the delivery date.

In the unlikely event of your item being delivered in a damaged condition please mark the Proof Of Delivery (POD) or sheet that you sign for the delivery as "DAMAGED" in the section that reads RECEIVED IN GOOD CONDITION and refuse the delivery.

Should you find damage after delivery, please send a photograph of the damage to Sleep softly email together with your name, order number and postcode to enable us to collect for free and assist you in either sending replacement parts or a new product.

Unfortunately we are UNABLE to give specific time slots other than 8am-6pm.

Deliveries will take place between 8am and 6pm on your chosen delivery day made at the point of payment.

Saturday deliveries can be arranged extra charge of £50 and take place between 8am and 12pm and the order cutoff is 12noon on a Friday for next day Saturday delivery.


Delivery
 

Unfortunately we are UNABLE to give specific time slots other than 8am-6pm.

Deliveries will take place between 8am and 6pm on your chosen delivery day made at the point of payment.

Please ensure someone is home to take the delivery on your chosen delivery date or provide us with specific delivery instructions at the time of ordering (example: Please deliver to my neighbour at no. 30).

If no one is at the property to receive the delivery and no instructions are left, our couriers will leave you a card requesting your contact or attempt redelivery the following working day.

If you are not in on your selected delivery date we reserve the right to charge £5 for the failed delivery.

Please ensure your address details are correct at the time of ordering to avoid items being shipped to the incorrect addresses. We cannot be held responsible if you have purchased an item and given us the incorrect delivery address. If you have provided us with an incorrect address and the delivery has been sent but not yet delivered, we can arrange to re route the item but this will incur an additional charge of £12 and may delay the delivery date.

Please note the courier drivers are not insured to carry items upstairs/into a property. If you live in a block of flats or multistory building, the driver will only be able to drop your order at the FIRST door of the building.

We will endeavor to meet our quoted delivery dates, however please be aware occasional delays beyond our control can delay deliveries i.e. weather, traffic, etc. If such delays occur we will contact you as soon as we are informed by our courier and advised of the likely delivery timescale.

It is recommended not to dispose of your old bed in advance of delivery to safeguard against unexpected issues.

If you have not received your item and we have not been in contact with you please call us on sleep softly number.


Orders
 

In the unlikely event of your item being delivered in a damaged condition please mark the Proof Of Delivery (POD) or sheet that you sign for the delivery as "DAMAGED" in the section that reads RECEIVED IN GOOD CONDITION and refuse the delivery.

Should you find damage after delivery, please send a photograph of the damage to Sleep softly email together with your name, order number and postcode to enable us to collect for free and assist you in either sending replacement parts or a new product.

You can only purchase one mattress per voucher. Should you wish to buy more than one mattress, you will first need to obtain a voucher for each extra mattress you wish to order.

As this is a discount promotion we are unable to discount the price any further.


Mattresses
 

All of our mattresses comply with the legal British Standards, i.e. BS7177.

All of our mattresses comply with UK Fire Regulations.

The mattress is medium to firm. All customers are advised to try the mattress first BEFORE removing the protective wrapping as once this has been removed, the mattress is not returnable.


Returns
 

We are unable to accept "used" mattresses for return for health and hygiene reasons. By used we mean mattresses that have been removed from their original packaging. Therefore we would strongly advise that customers that buy mattresses try them on their beds with the packaging on them first, and only remove the packaging when you are completely sure that you are happy with the product.

We can only accept products for return with their original packaging in the condition they were delivered.

Please be advised, for unwanted items collection costs are chargeable to the customer.


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